This blog post unlocks the power of civility, revealing its importance in achieving success. You’ll discover how simple acts of kindness can transform your relationships and pave your path to a more fulfilling life.

The core message: being nice to people matters. Civility is not just about good manners; it’s a powerful tool that can unlock doors in every aspect of your life.

What is Civility?

Civility means “being nice to people.” It’s about treating others with respect, kindness, and consideration, even when they might not deserve it.

Think of George, a waiter at a prestigious club. He might forget the salt or misplace the sugar. However, he always treats a particular elderly member, “The Bishop,” with utmost respect. George prepares his seat, helps him with his walking stick, and ensures he safely crosses the street. That’s civility in action.

The Eastern Philosophy of Civility

The Eastern approach to civility emphasizes emotional intelligence. “Hide your offended heart—keep your valued friends.” This proverb encourages us to control our reactions and avoid expressing hurt feelings, especially when the offense was unintentional.

Here’s how to practice the Eastern way:

• Avoid reacting impulsively when offended.

• Don’t show hurt feelings, even in your eyes.

• Be mindful of your words and actions to avoid accidental offense.

• Change the subject if a conversation becomes uncomfortable for someone.

• Overlook the imperfections of others.

Instead of gossiping about someone’s limp or speech impediment, show tolerance and understanding. Remember, “Though you whisper about others, your words are thunder in their ears!”

Everyday Civility: Small Gestures, Big Impact

Civility isn’t reserved for grand gestures. It thrives in the everyday moments:

• A bus driver patiently helping passengers board.

• A grocery clerk carrying heavy bags to a customer’s car.

• A busy purchasing agent taking a moment to explain a delay.

These seemingly small acts create a ripple effect of positivity.

Civility in the Business World: A Winning Formula

Civility is the cornerstone of successful businesses. Consider Lars Eric Lindblad, a travel entrepreneur. He built his business by being a good listener. He attentively listens to his clients’ travel dreams, leaning forward to catch every word. This simple act of courtesy creates a connection and builds trust.

Thomas Cook & Son, a renowned travel agency, also embraces civility as a core value. Their employees patiently listen to clients’ needs before offering advice. This approach fosters positive relationships and encourages repeat business.

The Rewards of Civility: Unexpected Blessings

Civility can bring unexpected rewards. Little Anne learned this firsthand. She was the only child in her village who smiled at Hans Bergen, a man shunned for his appearance. Upon his death, Hans left Anne a significant inheritance, explaining that her simple smile was the only kindness he had ever received.

This story highlights a profound truth: “Kindness is the only service that power cannot command and money cannot buy.”

Civility: A Universal Language

Courtesy transcends language barriers. “Manners, I found in my own travels, vary country by country—but courtesy never does.” A simple act of kindness, like holding a door or assisting someone in need, speaks volumes, regardless of language.

Embracing Civility: Your Path to a Better Life

Imagine a world where everyone practiced civility. Wouldn’t it be a more pleasant place? “If you can’t have many friends, learn the art of being civil. It is the oil that makes life less squeaky.”

Start incorporating these simple acts of civility into your daily life:

• Say “please” and “thank you” sincerely.

• Listen attentively to others.

• Offer help when you see someone struggling.

• Be patient and understanding.

• Choose kindness, even when it’s difficult.

These small changes can make a world of difference in your relationships and overall well-being. Embrace the power of civility and watch your life transform.